Terms of Service & Limited Warranties*
The
client creates or provides
Homework
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Five or more websites the client likes, three websites
the client dislikes, and three competitor websites.
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A description of three ideal clients the client wants
to attract to his/her business and/or website.
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A list of keywords to use for page-optimization purposes.
All images to be used on the site, including the logo, photographs,
clip art, illustrations, icons and the like. (Exception: Websites 4 Small
Business will create the navigation links, such as home, services, contact,
etc. Also, as an expansion to the scope of the project, Websites 4 Small Business
can search the Web and image libraries for appropriate images, at our standard
hourly rate. Websites 4 Small Business also collaborates with several excellent
graphic designers for development of logos and other artwork, again as an
expansion to the scope of the project.)
Images can be supplied as hardcopy to be scanned, such as glossy photos
or paper printouts. If images are supplied as electronic files, acceptable
file formats are high-resolution jpegs (thisimage.jpg — with
a file size of roughly 300-500K for a 4x6 inch photo at 150 dpi resolution
or higher), Photoshop files (thisimage.psd), Adobe Acrobat files that
include various images (thisfile.pdf), and Windows-compatible Tiff
images (thisimage.tiff).
Generally speaking, gif files do not scale well, either up or down, but are
acceptable if supplied in the exact size to be used on the website.
All text to be used on the site, as electronic files. Acceptable
file formats are Microsoft Word (thisfile.doc), plain text (thisfile.txt),
and “rich text format” (thisfile.rtf).
Websites 4 Small Business creates or provides
The actual graphics used on the website. In other words, Websites
4 Small Business takes the original graphics supplied by the client, then
crops or resizes the image to the height and width used on the site, and also
optimizes their file size to make them load quickly while retaining good image
quality.
All “navigation button” link images used on the website.
Examples would be home, services, client list, portfolio, contact, and the
like.
Layout templates for the home page and one secondary page (or
more as agreed upon).
Cascading style sheets that specify fonts and colors to be
used for regular text, bold text, navigation links, section headings and the
like. Also Javascript files for navigation button rollover and
new window behaviors, as needed.
The actual pages, using text supplied by the client.
A standard script that sends email from the site to the client,
supplying such things as name and email address, possibly also phone number
and address. (The scope of work can be expanded to customize this standard
script, so that it supplies the specific information the client wishes to
gain from site visitors.)
Optimization of the pages on the site to raise search engine
ranking — insofar as can be done through this strategy. In other words,
when people search the Web for various keywords, several factors affect where
a site appears in the search results. One of those factors is the way a web
page is constructed. Websites 4 Small Business uses current best practices
for page construction.
For sites that are larger or more complex in scope, Websites for Small Business
may also create or provide
- databases and pages for viewers to interact with those databases,
- other interactive pages and forms,
- other forms of programming,
- e-commerce options.
The goals of such pages, forms and e-commerce options would be described
in the proposal developed in step 3 (proposal) of our process. Specifications
for the appearance and behavior of such pages, forms and e-commerce options
would be developed in step 5 (initial design) of our process.
One year of domain registration, which means the client owns
the right to use the domain name for that year.
One year of website hosting through our subcontractors, which
means renting space on the computers that “host” the files that
create the website. The website hosting service can also provide:
Several email addresses, which are actual mailboxes that collect
messages (the number of email addresses the client can have depends on which
hosting service the client chooses).
Up to 50 email aliases, which are email addresses that forward
to some other address. An example might be messages to stuff@yourdomain.com
being forwarded to yourname@yahoo.com.
 Warranties,
guarantees, and limitations on scope of responsibilities
Websites 4 Small Business provides the following warranties for browsers
Microsoft Internet Explorer 7, Firefox, Safari, Opera, and Unix/Linux Lynx:
If the client reports a problem with pages or scripts (interactive pages),
Websites 4 Small Business will investigate to determine the cause. In most
instances, we can either fix the problem immediately or notify the webhosting
company about the problem.
However, if the website hosting company's servers are working properly,
and if no errors are reported in the site's error logs, and if Websites 4
Small Business cannot duplicate the problem on our own computers, and if
the site is working correctly on two computers at a Public Library, then
the problem will be deemed to originate on the client's computer. Websites
4 Small Business is not responsible for fixing problems on the client's computer.
Similarly, Websites 4 Small Business guarantees only to create email mailboxes
and aliases for the client's use, and guarantees only that the website hosting
company will determine whether their email networks and servers are working
properly. While Websites 4 Small Business will make all reasonable efforts
to identify the source of any problems with email mailboxes, it is the client's
responsibility to create the appropriate connections on their email-reader
programs in order to receive, read and send their email. Websites 4 Small
Business is not responsible for establishing or fixing email connections on
the client's computer.
Websites 4 Small Business does not guarantee that the client's site will
appear on the top 10 or 20 search results at Google or other search engines — although
we have achieved this ranking for specific pages on several client sites.
What we can do is educate clients about the various factors that affect
their search result ranking, and recommend several effective strategies
that clients can use.
Ownership of the site
All images, text, databases, scripts, programs, and files that Websites 4
Small Business creates for the website are “work
for hire” — which
means that once they are paid for, the client owns them. It also means that
until they are paid for, they are the property of Websites 4 Small Business
and the client cannot use them.
Contractual agreement
Starting work with Websites 4 Small Business stipulates that everything on
this page has been read, understood, and agreed to. Addenda, amendments, extensions,
clarifications, or stipulations to these terms of service may be negotiated
in writing.
Termination
The client can terminate this agreement with Websites 4 Small Business at
any time by sending a notification letter to our PO
Box. Upon receipt of such a letter, Websites 4 Small Business shall have
thirty days to send a disk to the client containing all the files that have
been paid for, including website pages, images, databases and design specifications — together
with information about when the domain registration and webhosting contracts
expire, how to contact the webhosting company, and what username and password
are needed to access the website.
Websites 4 Small Business can terminate this agreement with the client at
any time by sending the client a notification letter and a disk containing
all the files that have been paid for, including website pages, images, databases
and design specifications — together with information about when the domain
registration and webhosting contracts expire, how to contact the webhosting
company, and what username and password are needed to access the website.
*Revision date: 20 October 2009. Terms of service are subject
to change without notice.
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